Terms & Conditions

Crete2go acts as mean of assigning transfer services through its website www.crete2go.com. The contract for the provision of transfer service is held between you and the supplier.

Completing your reservation, you confirm that you have read, comprehended and approved of the conditions below. Additionally, you confirm that you have the legal freedom to accept these conditions and prerequisites in your own name and or on behalf of your co-passengers. With the completion of your booking, you are obliged to sort out any type of payment that is pending, to inform crete2go for any alteration or cancellation of you reservation and to keep all the other travelers informed about the elements of their reservation as well.

Crete2go operates as a company of fulfilling reservation services of transfer and tours in the name of the transporter.

Crete2go transfers and tours are only carried out in Crete, and to/in any location on the island.

In order to arrange or request a contract for your travel service, it is important to follow the relevant procedure of booking in our website. Your electronic booking must be submitted at least 24 hours before pick-up time. If, for whatever reason, the time between booking and pick-up is less than 24 hours, then contact must be direct (meaning only via telephone). If that is not the case, we cannot guarantee service.

We have the right to refuse any transfer request of yours, due to heavy task or other serious reasons. We cannot guarantee that we will be able to satisfy every request of yours successfully. In a case like this you are going to receive an email to get informed about this incident. All the approved reservations are confirmed by sending the booking reservation to the e-mail address you gave to us during the booking procedure. In case your request is rejected, you will receive a refund (in Euros) of the payments before your reservation or an alternative service may be provided to you and/or the supplier may have different conditions or/and additional charges. Details concerning the transporter will be given only if your reservation has been carried out successfully.

All the information that you fill in the reservation form is provided to the transporter in order to confirm the transfer service. Therefore, is vital that you check and ensure that all the names, the addresses, phone numbers, dates, times and other information that are provided are true. In case some elements are false, you ought to come in contact with us at once. The Transporter will use the information provided by you during the reservation procedure and he will transfer you at your destination and as closer to your accommodation as possible, taking into consideration all the characteristics of the vehicle and the natural conditions of access to the required destination.

If any specific limitations occur, such us constructions, traffic conditions or other, the door to door boarding on/off from/to your hotel may not be feasible. When these obstacles happen, the vehicle will stop to select the passengers from the nearest point, which is accessible to the accommodation. Additionally, in case the shortest and most convenient road is closed due to an accident, weather conditions etc and the Transporter will be asked to follow an alternative longer route to reach destination, it is likely that extra costs will come up.

In case of payment via cash to the driver, you can cancel your booking by emailing info@crete2go.com or calling the contact number: 0030 6973889055(as soon as possible).

In case of payment via PayPal, you can cancel your booking by emailing info@crete2go.com or calling the contact number: 0030 6973889055 (as soon as possible). The amount you were charged will be refunded, minus the commission received by PayPal, and we will send you a copy of the PayPal receipt regarding the amount we received, for credibility reasons.

Right after the payment has been successfully done, you will receive the payment confirmation through e-mail. The receipt of the payment is not a confirmation of your reservation, but it is used to confirm that your payment has been progressed. As soon as the Transporter accepts your application, an e-mail will be sent to you with your reservation as a coupon, which will ensure the formal contract between you and the Transporter. It is likely the transporter will request this coupon, in order to verify your order at the beginning of your journey. The Transporter has the right to refuse the transfer if the reservation coupon is not shown.

As soon as you receive this coupon it is your own duty to check that all the data and details of the transfer that appear on it are correct. In case you notice any mistake, please notify us directly.

In case you have any special requests such as children’s seats, further space for luggage, bicycles, room for golf bats etc, please inform us during the time of the reservation. We will make an effort to forward all these requests to the Transporter, however, we cannot guarantee that they will be available on the day of your transfer and we carry no responsibility towards you if they are not. In this highly improbable case, the extra amount of money that you have paid for the special requests will be returned to you.

In case your luggage exceeds the maximum luggage capacity of the average taxi or minivan, you are obliged to hire an additional vehicle, which will be charged extra. The average luggage capacity of a taxi is 4 medium-sized bags, while the average luggage capacity of a minivan is 10 medium-sized bags or 8 medium-sized bags and 5 pieces of hand luggage.

In case there is a change in the transportation and the alteration brings about an increase of the cost (different destination, size of the vehicle, extras etc) you will be informed through e-mail for the extra cost, as well as for the way the payment of the extra cost should be done. If the alteration of your reservation causes decrease of the total amount, the difference will be sent to you, at least 24 hours before the scheduled transfer.

The transporter will observe the arrival time of your airplane. In case you miss your flight, it is cancelled or its number is changed you must inform us directly. Every change subject to the approval by the transporter.

From the moment of your landing, the transporter is obliged to wait for up to 60’ minutes at the meeting point that is mentioned on your reservation coupon. If you think you are going to delay more than 60’ minutes, a member of your group should notify the transporter. In such a case, extra charge may be imposed. In the end, in case 60’ minutes pass and nobody of your team has appeared, the transporter will try to come in contact with you through the phone number you gave during the reservation procedure. If he is unable again to communicate with you, your transport is cancelled and there is no refund.

If the meeting point isn’t the airport, the transporter is obliged to wait for you for up to 20’ at the meeting point. In case nobody of the group appears, the transporter will try to communicate with you through the phone number you gave during the reservation procedure. If he can’t contact you again the reservation is cancelled and the money is not returned.

In case you cannot locate the driver, immediately call the 24-hour contact number (0030 6973889055). If you do not contact us, we do not carry any responsibility if you distance yourself from the arranged pick-up location (in case you do not contact us, PayPal refund is not possible.)

We cannot guarantee for the model or type of vehicle that will be used by the transporter. The transporter has the right to change the vehicle (always with one of the same or larger category) in order to achieve the completion of your transfer.

The transporter, the drivers and crete2go, maintain the right to refuse to transfer any person who is or seem to be under the effect of alcohol or illegal substances or / and their behavior is considered to be a threat for the driver, the vehicle or the other passengers No refund will be carried out under such circumstances.

All passengers are not allowed to consume any type of alcohol in any of the vehicles. Smoking also is not allowed. All the vehicles that are provided by the suppliers are completely insured for the passengers’ transfer and others’ demands, obliged and submitted by the local legislation. The passengers’ luggage, though, are transferred fully with their own responsibility and no responsibility can be accepted for any loss or damage by crete2go or the transporter.

All the vehicles that are used by the transporter hold all the necessary documents according to the Greek Legislation.

Force majeure means that neither we nor the Transporter will compensate whether we or the Transporter must cancel or alter any service, due to unexpected occasions that are not under our or the Transporter’s control. These may include, but not limited only to these, accidents and related delays, unprogrammed demonstrations, organized disorder, police activity, unpredictable dangers on the road, terrorist actions and their consequences or the threat of such actions or other national or local authorities, working differences, natural or nuclear disaster, fire, adverse weather conditions or other similar situations out of our or the Transporter’s control.

The client with the present contract claims that he/she is at the legal age and with his full cognitive abilities allowing him to confront with all the legal responsibilities in this contract.

The client agrees and comprehends to inform directly crete2go about any change or alteration which can affect the service as soon as possible either via e-mail or phone number of communication that are provided.

The transfer is provided to you based on the data you gave at the reservation procedure. It is your own responsibility to check that all the elements that you have mentioned are correct. In case of disagreement, you ought to inform us as soon as possible. If your transport can not be fulfilled because of false information during the reservation procedure or notification of crete2go (at least 24 hours before your transfer) your money is not returned.

If you are kindly asked, it is your responsibility to carry the coupon of your reservation during your journey, in which all the relevant instructions of your arrival are mentioned, as well as specific phones numbers of communication in an emergency case. Neither we nor the transporter have any responsibility if the service is not carried out because of non-existence of the reservation coupon.

If your flight is swerved, we recommend that you contact with our 24hour helpline as soon as possible, provided that it can help you find alternative ways of transport. Please do pay attention to the fact that neither we nor the transporter are responsible to pay any amount of money for the above alternative arrangements. With the reservation of the conditions of the airline agencies, it is the airline company’s responsibility to transfer you to the airport of your destination.

If your email address or phone number changes, you should provide us with the new information contact immediately in order to be able to communicate with you for any matter that concerns your reservation.

Any contact with you will be carried out through the email or what’s up. Therefore, we suggest that you always check your email/what’s up before you travel in order to make sure that there have been no major changes in your reservation. All the notices are sent to the email/what’s up you have provided us at the moment of the reservation.

On departure transfers, the passenger has to make sure that he/she and his/her co-passengers will arrive at the airport at least 2 hours before the scheduled time of their flight. You are responsible for the ensuring that the service of transfer is carried out at a date and time that at the demands of your route.

If you are facing any problem with your transfer, please notify the transporter or call us by using the phone numbers mentioned on the reservation coupon and we will try immediately to investigate the matter and to correct things. If we are not informed on time, our ability to search the matter more effectively will be influenced as well as your rights according to the contract you have made with the transporter. Taking this into consideration, we would like to note that all the complaints should be sent in written form to info@crete2go.com up to 15 days after the performance of the service.

Another important issue, is during the reservation you should indicate if you travel with children. We recommend that you bring with you the safety system of your children (children seats, boosters) with which you are more familiar. If you don’t wish to travel with your own safety system for your children, you may request from the transporter to provide you with one at the moment of the reservation, informing the ages of the children for providing the correct child seats. Your request will be sent for approval to the Transporter and it depends on its availability at the time of the transfer. 

Underage passengers have to be escorted by at least one adult.

If any of the passengers has health issues or nausea, please inform us by mentioning it in the field "Notes" while filling in the booking form, so that we can arrange to accommodate them as best as possible.

If you do not ask for a safety system for children, you children will travel with the safety system that the vehicle possesses provided it is a taxi, according to the European instruction 2003/20/EC and always at the back seat of the vehicle. However, we suggest that you had better travel either with your safety system or ask for an appropriate one from the supplier-transporter.

In any case, a child or infant is considered to be a normal passenger.

In case of individuals with special needs, like people with disabilities and wheelchair, should be mentioned that in their reservation and ensure that the vehicle they choose is suitable for their needs. Moreover, they should be able to get in the vehicle by themselves or their co-passengers assistance.

If special weight and size luggage exist, it should be claimed during the reservation procedure. The customer is responsible for any extra costs in case additional space is needed to transfer the “special” not mentioned luggage.

Approving these terms & conditions, you are obliged at any time to obey with the local laws and legislations where your transfer occurs. As a consequence, your suitcases cannot contain any objects that are forbidden by the local legislation such as guns etc. Additionally, you cannot transfer pets without having mentioned it during the reservation procedure and without having them along with you in their special transport cage. Also, you cannot transfer objects of extreme size, weight and sensitiveness. We also recommend that you do not carry valuable or fragile objects in your luggage.

In case you travel along with your pet that you have not registered, the transporter has the right to refuse the transport and the money is not returned.

The transport of luggage and other personal objects is done exclusively with the customer’s responsibility and under no circumstances can crete2go be considered responsible for any loss or damage. We suggest that you contract travel insurance that covers any loss or damage.

The business names, trademarks, and other rights of copyright that appear on our page are property of crete2go and are protected by the national and international copyright. The whole content (texts, graphics, logos, pictures, sound files or videos, logistics) that is used by the website of crete2go, is protected by the national and international copyright and any use and any adjustment or reproduction of this without the explicit written consent of crete2go is strictly forbidden. Also, any illegal use of the website of crete2go for any purpose is also strictly forbidden.

We protect your privacy and security as our duty. All personal data from your reservation form, are subjected under elaboration according to our privacy policy. We can provide you with a copy of the Political Protection of Personal Data, after you request.

Crete2go’s website is as safe as possible and we make every possible effort for its proper function and maintenance. However, we cannot guarantee the fact that the website is free from viruses that can affect its operation, as well as the lack of technical problems and mistakes. If faults appear, they will be corrected as soon as possible from the moment we realize their existence. In case of such faults, we have the ability to cancel a reservation and return the money to the customer.

Contact email: info@crete2go.com

Phone number: +30 28311 00734